Lodge a Complaint or Grievance

Use this platform for complaints about operator matters, GA services, procurement, payments, systems, and other regulatory issues.

About You

Tell us who you are. Botswana citizens must verify their Omang details before submitting this complaint.

Identity Document Type *

Omang Number *

Forenames *

Surname *

Gender

Date of Birth

Place of Birth

ID Expiry Date

Botswana citizens must verify their Omang details before submitting this complaint.

Email *

Phone (Botswana mobile) *

Preferred Contact Method

What is your complaint about?

Complaint Area

Urgency

Incident or Service Details

Date

Time

Service Reference

Place details (optional)

Village / Town

District

Complaint Summary

Describe the issue in your own words. The Gambling Authority will classify the complaint during triage.

Subject / Summary *

Complaint Details *

Desired Outcome

Evidence Upload

Drag and drop supporting evidence here

Or click to browse.

Selected files (0)

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Declarations

I confirm that the information provided is true to the best of my knowledge.I consent to being contacted regarding this complaint.This issue is still ongoing.This matter presents immediate harm or urgent risk.I consent to the Gambling Authority collecting and using my personal information to process this complaint, in accordance with the Data Protection Act 2018. *

Verify your contact details

To prevent spam, we send a 6-digit code to your selected contact method. Please verify before submitting.